Support and refunds
For account, billing, illustration, or accessibility help, email [email protected]. Do not include patient names or protected health information.
Educational and clinical-use questions
Support can help with HAP Maker’s operation, but cannot determine whether an activity is clinically suitable. HAP Maker does not diagnose or provide medical advice. Review every image, instruction, precaution, dosage, and handout before use.
Cancel or manage a membership
Sign in, open Manage billing, and use Stripe’s secure customer portal. You can cancel online without contacting support. Cancellation stops the next renewal; access normally continues through the current paid period.
Refund requests
Membership charges are generally non-refundable after purchase, except where required by law. If you believe a charge was accidental, duplicated, or incorrect, contact support promptly with your account email and the charge date. Do not send card numbers. Requests are reviewed case by case.
Illustration concerns
Every generated illustration must be professionally reviewed before use. If an illustration has incorrect anatomy, unsafe movement, misleading equipment, or another quality issue, include the activity title and a non-identifying description. Never send patient information.
Security reports
Send suspected security or privacy issues to [email protected] with “Security” in the subject. Do not publicly disclose sensitive details before we have had a reasonable opportunity to investigate.
HAP Maker is operated by Stephen C. Young. For any other support needs, email [email protected].